In defense of
dinosaurs
by Richard Vurva If you believe what some of these
upstart e-commerce companies have to say about traditional distribution, its time to
update your resumé.
These upstarts tend to follow one of two
major schools of thought. One school looks at a highly fragmented industry utilizing
old-fashioned modes of communication like the telephone, the fax and (horror of horrors)
face-to-face selling, and smugly mutters, Your days are numbered. They believe
that distributors, ripe for extinction, should be replaced by a more efficient Web-enabled
online buying network.
The other school of thought views
distributors not with disdain, but with pity. They, too, believe the distribution
industry, as a whole, is highly inefficient and in need of fresh solutions and new ideas.
Like the cavalry of old, they have arrived on the scene armed with the latest technologies
just in the nick of time to rescue distribution from sure destruction.
Despite what these upstarts might have you
believe, your traditional distribution business will not go the way of the dinosaur any
time soon.
Anyone who believes upstart Internet
companies will replace traditional distributors is placing too much faith in technology
and ignoring the importance of longstanding business relationships built on demonstrated
value.
Only a fool would deny that electronic
commerce is likely to dramatically alter the distribution landscape. Multiple studies
point out that Internet technology will have a major impact on and may totally
transform supply chain performance within the next few years.
But it would be just as foolish for
distributors to become mesmerized by the attention being heaped upon Internet upstarts.
Now is not the time to rush in and make
foolhardy decisions concerning the future of your business based on exaggerated claims
about the imminent demise of distribution.
It is time, however, to make an honest
appraisal of how electronic commerce and Internet technology can help your company.
This article originally appeared in the
September/October '00 issue of Progressive Distributor magazine. Copyright 2000.
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