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Focus
on B2B, not b.s.
by Richard Vurva
To some distributors, talking about
business-to-business (B2B) e-commerce is like having a conversation about a
far-off fantasyland. To them, all this hype about B2B is nothing more than b.s.
Others say e-commerce has already
affected their business.
A regional manager for Applied
Industrial Technologies recently told me he is seeing a new breed of buyer
emerging. Theyre young engineers who have grown up with computer technology.
You cant walk into their
office with a catalog under your arm, the sales manager said. They want to
pull up your Web site when they need product specifications.
Ive never been shy about picking
sides in an argument. So you can plant me firmly in the corner of those people
who predict that e-commerce is going to reshape the way the industry does
business.
Im not a techie, but even I can
understand how this new eXtensible Markup Language (XML), the universal language
designed to make it easier to build Web documents, will give companies more
flexibility to do business on the Internet. But the programming language (or as
I like to think of it, geek speak) is only one reason why e-commerce will
reshape traditional distribution business models.
The other reason is that e-commerce
offers, at long last, a way for distributors, suppliers and customers to take
costs out of the channel.
Several players inside the channel
are hoping to get an early leg up on the competition. Distributors with deeper
pockets, like Grainger, Applied and Fastenal, are investing millions in Web site
development and forming alliances with technology providers. Smaller
distributors are building Web sites and talking to their distribution software
providers about how to provide Internet connectivity to their back-end systems.
Companies from outside the channel
are also entering the fray, including Ariba, Commerce One, and ProcureNet.
Its difficult to separate fact
from fiction in the e-commerce world. Virtually every company that has staked a
claim in the MRO market describes itself as the leading B2B solution provider.
Yet some of these companies have no relationships with distribution, or with
buyers of MRO products.
So while I take the side of those
who argue that e-commerce will change the shape of this channel, I also believe
that its imperative for distributors to carefully choose their technology
partners.
You dont want your B2B solution
to hinge on b.s.
This article originally appeared in the
November/December '99 issue of Progressive Distributor magazine. Copyright
1999.
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